Rummyfanclub (the "Company", "Creature Software Solutions Private Limited") Refund Policy is explained below:
User Refund Request
Rummyfanclub will process the refund if it is a genuine case of accidental or erroneous cash credit, which is clear from your request or after our independent investigation. The refund amount will be credited within two weeks to the financial instrument/platform used to make the corresponding transaction.
Account Cancellation
If you cancel your subscription with Rummyfanclub - you'll be refunded to the payment method of your choice. Some payment methods may attract additional processing fees deducted from your account balance. Because you're cancelling your account with us, we'll have to deactivate the same to prevent you from participating in any of our contests. If you, however, would like to become a member with us again in future, please get in touch with us first.
Technical Issues
We trust our product so much that we 100% guarantee to refund your money either due to an error or mistake in the transaction or in case you end up having to lose any of our Rummyfanclub contests solely because of technical problems in our Rummyfanclub mobile application. If it is proved that the error/issue is specialised, we'll refund you. You must provide sufficient evidence for us to investigate the issue; if the error/issue is proved to be technical, we will refund your money.
Please provide a valid payment method with sufficient details for us to process your refund. The onus of delivering accurate/correct and your bank/Paytm/credit/debit card details is with you. We will send you an email with the refund transaction and reference number shortly after the refund transaction is successfully submitted.
Service Disruption
Rummyfanclub isn't responsible for any loss caused by service outages caused by our service providers, computer viruses, natural disasters or any other reason beyond our control. If games are canceled due to factors beyond the reasonable control of Rummyfanclub, you won't get a refund.
Failed Account Validation
If we can't get in touch with you at first, we'll try several times to get in touch with you. If we can't get in touch, we'll suspend your account and refund the money you paid online if it isn't validated.
Forfeiting Inactive account
If your account has been inactive for over 365 days and has an unused balance, Rummyfanclub shall remind you two times to activate your account. You must log in and use your cash balance by playing a cash game. Accounts found in breach of our Terms and Conditions shall receive no reminders, and the unused funds in such accounts shall be subject to the terms of our Breach and Consequences policy.
Contact Our Support
The support team is available to assist you, so please write to us at [email protected] using your registered email address and share your concern or issue. One of our representatives will contact you to resolve the issue.